You know those couples who are capable of finishing each other’s … sandwiches? Oops, meant sentences. But you know those couples, who are perfect together and whose strengths and weaknesses complement one another and who seem to have it all figured out? Maybe you’re lucky enough to be one half of that kind of couple.

Those couples are usually perfect not because they each are good at the same thing, but because they are good at different things. One person may be better at managing the finances and the other is better at killing bugs. One may be better at picking a place to eat and the other is better at confrontations and getting refunds. That same dynamic exists in business. Creditors are usually good at making decisions about whom to lend money to, or good at providing medical care, or good at running an apartment complex. They may not be good at collecting money from people who are unwilling or unable to pay their bills. That is why they need a partner, someone who is good at collecting money, to compliment the creditor’s skillsets. At the same time, collection agencies are not good at lending money, taking care of individual’s medical needs, and running apartment complexes.

Collection Agencies Are a Partner You Can Lean On

The right collection agency partner allows creditors to focus on doing what they do best, while providing much-needed financial and back-office support. Much like a partner, collection agencies can be leaned on when needed and will offer support to their partners. A good collection agency partner will:

  • Ask the right questions about placements, to ensure they are getting the proper attention and ensuring that their efforts to collect on the debts do not impact your customers’ level of satisfaction with you.
  • Keep you updated about progress on accounts, any consumer complaints or disputes, or lawsuits that may have been filed.
  • Keep you apprised of new laws, regulations, and other developments that may impact how your accounts are collected.
  • Update you with new contact information or other relevant information picked up during the collections process.
  • Provide the same level of customer service that you do.
  • Work with you on your collection efforts to keep accounts from having to be placed with an agency in the first place.
Finding the right collection agency partner is a lot like finding a partner in real life. It can take time and you may go through a few (or more) potential candidates before you both find the one. But it’s worth taking that time and not compromising on your principles to ensure you find the right partner who can be there through thick and thin.
If you are looking for a collection agency partner you can trust, reach out to us at ClientContact@PacificCreditServices.com.