Building Lasting Relationships

Account Recovery Specialists (ARS) are responsible for contacting consumers regarding  past due accounts and negotiating acceptable payment arrangements to assure prompt  payment on the account. In addition, ARS perform skip tracing functions to locate the  individual responsible for the account in question. All ARS begin with a mandatory five  day training course. After successfully completing the course and receiving a passing score  on the final exam, collectors are placed in either an inbound and outbound call function  where they learn to utilize their skills and knowledge.  

DUTIES AND RESPONSIBILITIES:  

• Work regularly scheduled hours 
• Set personal collection goals
• Understand and abide by FDCPA guidelines and the laws that govern us and the  industries we serve.
• Understand and utilize basic collections techniques to communicate with consumers  and authorized third parties in an attempt to collect past due balances for our  clients
• Ability to interact and work with other department personnel
• Ability to learn and execute skills needed to secure payments
• Work 100 to 125 accounts a day in order to meet the Break Even Point (BEP) each  month and collect/recover as many accounts as possible.
• Collectors are paid a base pay plus have the ability to earn a bonus each month.  They receive a bonus after they go over the BEP. The BEP is $5000 in commissions  to our office. Collectors are expected to reach and exceed $5000 after 90 days of  employment. After 6 months of employment collectors are expected to reach and  exceed $7000 per month in commissions to the office.
• Meet and communicate with the collection supervisor as needed to review accounts  and determine best action for those account(s).
• Use letters/notices to communicate with consumers properly. Understand the  training manual, status codes, procedures, and policies for collecting accounts.
• Additional assignments and duties as requested by management.

MINIMUM QUALIFICATIONS:  

• At least 6 months work experience in the customer service industry
• Ability to type 30 wpm 
• Familiarity with a computer
• Demonstrated ability to communicate orally and in writing
• Excellent problem solving ability

Updated 03/29/18  

Data Entry/Customer Service Specialists will work with the Clients, supporting their  placement of accounts, questions about our processes, and help with individual accounts  placed for collections. Their job will be to identify the needs of the Clients and help them  resolve any issues or concerns. We support our clients with our exceptional customer  service and our easy to do business with attitude.  

DUTIES AND RESPONSIBILITIES:  

• Understand and abide by FDCPA guidelines and the laws that govern us and the  industries we serve. 
• Enter and process the new assignments/listings of collection accounts from client into the  DAKCS collection system.
• Review accounts that are loaded into the collection system by the Client Services Team  and the clients
• Call clients, e-mail, or fax to verify when pre-collection accounts need to move to full  collections. Communicate with clients professionally, confidentially and provide good  customer service to support retention of clients
• Communicate with the supervisor as needed in order to respond back to the clients and  callers the same day or next day. Good customer service is important at this desk and  responding as promised to the clients or caller is critical.
• Meet all timelines including the daily down load to our mail house each day so letters are  sent out on a timely basis. Good time management is an important part of this job.
• Ability to interact and work with other department personnel.
• Employee must be highly organized, dependable, good with follow through, and maintain  good attendance. Accounts must be entered daily so no back log occurs.
• Use letters/notices to communicate with consumers properly. Understand the  training manual, status codes, procedures, and policies for entering accounts.
• Additional assignments and duties as requested by management.

MINIMUM QUALIFICATIONS:  

• At least 6 months of work experience in the customer service industry 
• Ability to type 30 wpm 
• Familiarity with a computer
• Demonstrated ability to communicate orally and in writing
• Excellent problem solving ability

Updated 08-20-21